Returns & Exchanges

At BioLaboratorium, we prioritize the freshness and safety of our food products, allowing returns for unopened items within 14 days of delivery. Due to health and safety regulations, perishable goods can only be returned if they arrive damaged or defective.

Return Process

• 1.
  Initiate Request

  Contact our support team via email with your order number and photos of the items you wish to return or exchange.

• 2.
  Wait for Approval

  Our quality control team will review your request within 48 hours to ensure the products meet our safety return criteria.

• 3.
  Secure Packaging

  Once approved, place the unopened items in their original packaging to ensure they are protected during transit back to our facility.

• 4.
  Receive Refund

  After we receive and inspect the package, your refund will be processed to your original payment method within 5-7 business days.